Customer Success Manager

Job description

Role Overview:

A Customer Success Manager to own and grow performance and influencer marketing accounts while acting as a key internal stakeholder to the Product team. This role requires someone who can independently manage revenue-driving accounts, understand campaign models and internal processes, and translate client needs into structured product and process improvements.

Key Responsibilities

Own performance & influencer marketing accounts (ROAS-driven)

Lead optimization, retention, growth planning, and upselling

Build strong, strategic client relationships

Collaborate closely with Product to translate client requirements into actionable inputs

Coordinate cross-functionally (BI, Ops, Finance, Influencer, Product)

Identify workflow gaps and proactively improve processes

What We’re Looking For

5–7 years total experience, with 3+ years in Account Management or Customer Success

Experience managing performance-based accounts (e-commerce, SaaS, marketplace, etc.)

Exposure to SaaS/product environments and cross-functional collaboration

Strong analytical skills and data literacy

High ownership, accountability, and ability to operate with minimal supervision

Preferred: Background in performance marketing, influencer marketing, affiliate, or agency + product environments.

Why Join Us

MoonTech is an AI-first, agentic workflow company transforming influencer performance marketing through autonomous AI agents. Our platform automates the entire campaign lifecycle, enabling brands to launch, manage, optimize, and scale creator campaigns with guaranteed conversions and measurable ROI. Powered by proprietary ground truth data, MoonTech is pioneering the category of Conversion Intelligence for the creator economy.