Customer Service Assistant
zChocolat·Forcalquier
- Salary
- Not stated
- Job type
- Internship
- Location
- Germany
- Posted
- today
- Deadline
- See listing
Job details
| Company | zChocolat |
|---|---|
| Category | Customer Service & Support |
| Job type | Internship |
| Work setting | On-site / hybrid (check listing) |
| Location | Germany |
| Salary | Not stated |
| Posted | 2026-11-04 (today) |
| Source | Arbeitnow |
Job description
We are an online business in the luxury gift market. 80% of our revenue comes from export.
Vos missions
The job will consist of
- Corresponding with zChocolat clients via email and phone
- Taking orders over the phone
- Dealing with complaints, DHL online delivery tracking, customs problems etc
- Responding to comments left by clients online (Facebook, Trustpilot…)
- Update client information on the site where necessary
- Assisting other departments (Customer Service and Logistics) during peak seasons
Vos compétences
Respect the Z values : the client must be 100% satisfied. Adaptability, implication, reactivity, stress management.
An appreciation of group work, knowing how to manage stress and urgency during peak season.
Understanding of online tools and the internet
Customer service at Z receives few genuine contentious complaints but for each a number of emails or calls are required to guide the client through the specifics of their order and their delivery tracking.
90% of genuine disputes are linked to the delivery and customs. Therefore we are in contact with DHL customer service.
Avantages
673 Euros per month
Tags: Customer Service
This listing was sourced from Arbeitnow. View the original listing on Arbeitnow. FineRole is not the employer and does not process applications — always check details on the original site and never pay to apply.