Client Manager - Project Risk

Job description

Client Manager, Project Risk – Job Description

Position Summary Responsible for brokering, administering, and managing Owner Controlled Insurance Programs (OCIP) and Contractor Controlled Insurance Programs (CCIP) for an assigned portfolio of construction projects. Provides expert external support to clients while directing internal resources as needed. Ensures high-quality service delivery, regulatory compliance, and retention of existing business.

Key Responsibilities

Functional Leadership & Ownership

·Serves as the primary service contact for OCIP/CCIP clients, identifying risk exposures and designing cost-effective wrap-up solutions.

·Acts as subject matter expert for wrap-up insurance and construction risk programs.

·Evaluates project eligibility and determines appropriate wrap-up strategies.

·Manages program structure, coverage design, and carrier strategy.

Hands-On Execution & Delivery

·Brokers Owner’s Interest and project-specific insurance placements.

·Reviews construction contracts and develops wrap-up manuals and documentation.

·Oversees contractor enrollment, compliance tracking, and documentation.

·Coordinates payroll audits, reporting, and administrative functions.

Reporting, Quality & Operational Support

·Ensures accuracy of financial reporting, premiums, and collateral.

·Monitors safety performance metrics and program compliance.

·Maintains documentation and reporting quality standards.

Cross-Functional Partnership & Integration

·Coordinates claims activity with brokers, carriers, adjusters, and TPAs.

·Collaborates with internal teams and external stakeholders.

·Maintains strong relationships with underwriters and carrier partners.

Growth, Change & Special Initiatives

·Supports new business opportunities and program expansion.

·Leads training sessions for project teams and contractors.

·Contributes to continuous improvement of wrap-up strategies.

Process Improvement & Best Practices

·Analyzes loss experience and recommends mitigation strategies.

·Stays current on industry trends and regulatory requirements.

·Implements improvements to enhance efficiency and outcomes.

Accountability

·Delivering effective and compliant wrap-up insurance programs.

·Maintaining accuracy, quality, and financial integrity.

·Supporting client retention and satisfaction.

·Building strong stakeholder relationships.

·Demonstrating ownership and sound decision-making.

Qualifications

Required

·5–10+ years of experience in wrap-up insurance or construction risk.

·Experience managing OCIP/CCIP programs.

·Knowledge of Workers' Compensation, General Liability, and Excess Liability.

·Strong analytical and communication skills.

·Property & Casualty License.

Preferred

·Experience brokering wrap-up insurance programs.

·Bachelor’s degree in related field.

·Advanced knowledge of construction risk financing.

·Experience with cross-functional collaboration.

Key Competencies

·Strategic & Systems Thinking

·Ownership & Accountability

·Data-Driven Decision Making

·Process Improvement

·Collaboration & Influence

·Change Agility

·Business Acumen

Compensation

The base salary range for this position is $51,000 to $86,000 annually. Individual compensation will be determined based on a variety of factors including relevant experience, skills, education, and internal equity.